Privacy Policy

1. Introduction

AirTech AI Services ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, AI calling agent, chatbot, and other services.

2. What personal information we collect

We may collect the following personal information:

• Your name, phone number, and email address.
• Appointment details and scheduling preferences.
• Call recordings and transcripts from calls handled by our AI calling agent.
• Messages and information submitted through our website chatbot or contact forms.
• Technical information such as browser type, IP address, and website usage data collected via cookies or analytics tools.

3. How we collect information

We collect information directly from you through:

• Phone calls handled by our AI calling agent.
• Information submitted through website forms.
• WhatsApp messages sent to our business number.
• Conversations with our AI chatbot, which is powered by OpenAI's API.

4. Why we collect information

We use your personal information to:

• Respond to your inquiries and provide customer support.
• Book, manage, and confirm appointments.
• Send notifications, reminders, and follow-up messages.
• Improve our AI services, train models where permitted, and enhance user experience.
• Comply with legal obligations and protect our rights.

5. Third-party service providers

We may share your information with trusted third-party service providers who help us deliver our services, including:

• AI and automation providers such as OpenAI.
• CRM, calendar, and workflow integration platforms.
• SMS, WhatsApp, and email notification providers.

These providers are contractually obligated to handle your data securely and only for the purposes we specify. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data retention and security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call recordings and transcripts are stored securely and access is limited to authorized personnel. We use industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, or loss.

7. Your privacy rights

You have the right to access, correct, or request deletion of your personal information. You may also request a copy of the data we hold about you or ask us to restrict how we use it. To exercise any of these rights, please contact us using the details below.

8. Cookies and analytics

Our website may use cookies and similar technologies to improve performance, analyze traffic, and understand user behavior. You can manage cookie preferences through your browser settings. Analytics data is used in aggregate form and does not personally identify you.

9. Compliance with Canadian privacy law

We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. We are committed to handling personal information responsibly and transparently.

10. Contact us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: